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Car Rental Agreement

1. Age
The minimum renter age requirement is 26 years.

2. Drivers License
Renters must possess a valid Thai driving license, international driving license, or a driving license from their country of residence (along with an English translation).

3. Deposit
A deposit of 10,000 THB is required when picking up the car. This deposit will be fully refunded upon completion of the rental period, provided all valid documents are submitted.

4. Additional Drivers
Additional drivers can be added to the rental agreement at no extra charge, but they must be nominated, and their names must be included in the agreement at the time of rental.

5. Insurance Details
Collision Damage Waiver (CDW) is included in the rental rates for self-drive rentals. A non-waiverable excess of up to 10,000 THB will be applicable for any vehicle damage.

6. Delivery / Collection
Delivery and collection services are available upon request and should be booked in advance. Within a 10 km (about 6.21 mi) radius of Enigma Phuket locations, and during service hours (08.00 – 17.00), this service is complimentary for rentals of a minimum of 7 days.

7. Fuel Policy
Enigma Phuket vehicles are rented out with a full tank of fuel, and renters are required to return the vehicle with a full tank. Failure to do so will result in a charge for refueling.

8. Reservation / Minimum Rental / Early Return
The minimum rental period is 96 hours (4 days). Additional hours will be charged at 25% of the daily rate. Early returns will not be eligible for a refund of the amount charged.

9. Extension of Rental
To extend a rental beyond the agreed-upon date, renters must inform Team Enigma Phuket at least 2 days in advance. Additional days will be charged at the prevailing counter rates.

10. Baby Seat
Infant and toddler car seats can be provided upon request during reservation for a fee of THB 150 per day.

11. Notification

  • A fine of THB 10,000 will be imposed for any strong odors within the car, such as from smoking, vaping, durians, or pungent foods. Pets are not allowed in the car.

  • Renters are responsible for their belongings; Enigma Phuket will not be held liable for any losses.

  • Sticker or key ring loss/damage will incur a charge of THB 100.

  • If the rental car is partially flooded or sustains interior damage due to water, a fee of THB 10,000 will be applied.

  • If the rental car is completely flooded or both the engine and interior are damaged due to water, a fee of THB 30,000 will be applied.